Introduction
SquadOS is a platform for building AI Agents for businesses. With it you can:
- Create agents customized with prompt, model, and tools
- Connect knowledge bases so agents answer with your company’s context
- Publish to multiple channels — web chat (public URL and widget), Telegram, and WhatsApp
- Monitor conversations and track usage metrics
How does SquadOS work?
Section titled “How does SquadOS work?”The flow is straightforward: a user sends a message through any configured channel (WhatsApp, Telegram, web widget, etc.). SquadOS delivers that message to the responsible agent, which processes the content with the chosen AI model — querying knowledge bases and triggering tools as needed — and sends a response back to the user on the same channel. All of this happens in seconds, without human intervention, unless you explicitly configure a handoff to a human agent.
You control every step: define what the agent knows, what it can do, and how it should behave. SquadOS handles the infrastructure.
Who is SquadOS for?
Section titled “Who is SquadOS for?”It is built for teams that want to automate support, service, and internal processes with AI, without writing code. Some concrete use cases:
- Customer support on WhatsApp: an agent that answers frequently asked questions, checks order status, and escalates to a human when needed — 24 hours a day, no queue.
- Internal support for teams: an agent connected to your company’s internal documentation that answers HR, IT, or operations questions over Telegram or web chat, without filing a ticket.
- Automated sales SDR: an agent that qualifies leads, answers product questions, and books a meeting with the sales team — all in the same conversation, without a human at every step.
If your use case involves repetitive conversations, document-based answers, or triage flows, SquadOS handles it.
What makes SquadOS different?
Section titled “What makes SquadOS different?”- Native multi-channel: the same agent can be published simultaneously on WhatsApp, Telegram, your site’s widget, and a public URL — no duplicated configuration or separate integrations to maintain.
- Integrated knowledge bases: upload your documents (PDFs, URLs, plain text) and the agent automatically consults them in responses using RAG. No need to paste content into the prompt manually.
- No code required: all configuration — prompt, tools, channels, models — is done in a visual interface. Not a single line of code needed for the standard use case.
Next steps
Section titled “Next steps”Head to the Quick Start and ship your first agent in a few minutes.