Send Multiple Messages
What it is
Section titled “What it is”Native tool that lets the agent send several separate messages in sequence within the same reply, instead of returning everything as one text block.
When to use
Section titled “When to use”- WhatsApp / Telegram support, where short messages feel more natural than a wall of text.
- Conversations where the agent wants to mimic a human typing in chunks.
- Replies with clear steps (step 1, step 2, step 3) that look better as distinct messages.
- Cases where the agent wants to send a “let me check” message before continuing.
Configuration
Section titled “Configuration”- In the agent’s Tools tab, click + Add Tool.
- Under NATIVE TOOLS, pick Send Multiple Messages.
No parameters, no configuration. The tool is active immediately.
How the agent invokes
Section titled “How the agent invokes”The agent decides to split a reply when the prompt guides it (“answer in short messages, like a human on WhatsApp”) or when the conversation context calls for that format.
If the tool isn’t active, the agent always returns a single message per turn, even if the prompt asks to split.
Limitations and notes
Section titled “Limitations and notes”- Channel preserves the format. On channels like WhatsApp and Telegram, each message becomes a separate bubble. Same on the web widget and internal hub.
- No delay between messages. Messages are sent in quick sequence; there’s no “typing…” simulation in between.
- Counts as a single execution. For billing, the whole turn (multiple messages) counts as one reply — you don’t pay multiple times.
- Can increase verbosity. Without guidance in the prompt, some models overuse the split. Adjust direction in the agent prompt if you notice messages too long or too short.